Heaton Support Services prides itself on employing qualified staff, and all staff complete the company training before meeting any people that we support.
Our qualified and experienced and respectful staff can support you with all your personal care needs and will appreciate the importance of always protecting your dignity and privacy.
Our outstanding care staff are sympathetic and understanding of all your needs and will ensure that all your care is completed in a way as not to cause you any distress, as we appreciate how embarrassing that this can feel.
Your support will be designed to meet all your needs, a senior member of staff will come and meet you in your home and carry out an assessment from the information you and your family provide, we will create a person-centred support plan tailored specifically for you.
Your support will be reviewed on a regular basis. However, you can ask for it to be reviewed whenever you like, and from that plan we will allocate a member of staff we feel will match you. If you find you don’t like your allocated staff, please get in touch, and we will change the staff member, but we are positive that you will like the staff member we choose.
We aim to ensure that you always maintain the highest level of independence in all the areas you ask us to assist you with.
Your staff will support you to have a pleasant fresh start to your day. Your support staff will assist you to get up in the morning and either have a bath or shower, use the toilet, clean your teeth, shave, help you to pick out your clothes for the day and get dressed and support you to prepare and have your breakfast, support you with any medication. On an evening call, your staff will support you to get ready for bed.
Your highly experienced support staff will support you with continence care, foot care, washing, and drying hair.
We at Heaton Support Services understand that every person is individual, with his/him/she/her needs values and preferences, that is why your person centered plan is specific to you.